Warranty & Service Directory
Find your equipment manufacturer below to start a warranty claim, check coverage periods, or locate your nearest service agent across Australia.
| Brand / Series | Claim | Warranty (AU) | Registration | Service & Travel | Equipment |
|---|---|---|---|---|---|
| 3MONKEEZ | Contact Us | 12m–60m (product dependent); 24m tapware | Registration required — contact us | Australia-wide; free replacement part shipping; on-site via arrangement | Tapware, waste, plumbing |
| A&D Weighing | Start Claim | 12m–5yr (model dependent) | Registration | R2B; return freight at customer cost; warranty return shipping covered | Commercial scales |
| ACE Filters | Contact Us | 12m P&L; Miracle powder 36m shelf life | — | Australia-wide; on-site where available; R2B option; 24hr response | Filter machines, powder |
| Adande / Stoddart | Start Claim | 24m P&L; parts 60m | Registration within 90 days for 60m parts | On-site ≤50km from service agent; regional travel at agent’s rates | Refrigerated drawers |
| AG Equipment | Start Claim | 12m–24m (model dependent) | Registration required | Australia-wide; on-site via technician; no travel charges under warranty | Cooking, refrigeration |
| Alto-Shaam | Start Claim | 15m from install (or 15m from ship) P&L; compressor 5yr; Halo Heat elements lifetime | Registration | On-site via AU service network | Combi, cook & hold, heated cabinets |
| Apuro | Contact Us | 24m P&L | — | Via Uropa warranty service (1300 225 960). Credit card details required before any warranty service. On-site or R2B depending on item. | Benchtop cooking, prep, vac packers |
| Asahi (FSM-PL) | Book a Service | R2B: 13m parts + 13m labour | — | Return to base | Rice cookers |
| Atlas (FSM-PL) | Book a Service | 15-year components (rust/corrosion) | — | Install/environmental damage excluded | Shelving components |
| Australian Bakery & Pizza (ABP Atlas) | Warranty Info | Per ABP Atlas T&Cs | — | Via authorised service agents; environmental/transit damage excluded | Bakery equipment, sheeters, ovens |
| B+S | Start Claim | Rapid 24m; K+ 18m; Black 24m; Verro 24m (reverts to 12m P&L without activation form) | Registration required | On-site AU-wide via agents; travel >100 km chargeable; 8am–4pm AEDST | Asian cooking, induction, fryers |
| BakerMAX (FED) | Start Claim | 12m P&L | — | On-site metro where available; some R2B | Bakery line |
| BenchFoods (Commercial Dehydrators) | Warranty Info | 5 years | — | AU-wide; local tech reimbursed if no BenchFoods tech nearby | Commercial dehydrators |
| Benchstar (FED) | Start Claim | 12m P&L | — | On-site metro where available; some R2B | Benchtop equipment |
| Birko / Zip Taps | Book a Service | 12m P&L | Registration recommended | On-site; mileage/travel charges may apply; filter cartridge life excluded | Boiling water units, chilled water systems |
| Blue Seal (Moffat) | Start Claim | 24m P&L (products from 1 Sep 2024); 12m prior | — | On-site metro; regional $2.13/km round trip | Cooking equipment |
| Bonn (FSM-PL) | Book a Service | Performance models: 24m parts / 13m labour. Light duty (CM-902T): 13m parts / 13m labour. All R2B except CM-2100G & CM-1401TG (on-site). | — | R2B standard; on-site for large units ≤50 km from service agent | Commercial microwaves |
| Bromic Heating | Start Claim | Product-line dependent (see bromic.com.au/warranty) | — | Via Bromic AU network | Outdoor heaters, heating panels |
| Bromic Refrigeration | Start Claim | 5yr (60m) P&L — Extra Care warranty, entire range. Spare parts: 3m (if installed by licensed tech). | No registration required — automatic from purchase date | On-site via AU-wide technician network; after-hours available (Bromic covers standard call-out + parts; customer pays after-hours surcharge) | Refrigeration — full commercial range |
| Carpigiani (Majors Group / Freezo) | Contact Distributor | 12m from date of delivery | — | Gelato & batch freezers via Majors Group. Soft serve machines via Freezo. Contact relevant distributor for service. | Gelato, batch freezers, soft serve |
| Cleveland (Comcater) | Start Claim | 12m P&L | — | On-site metro; regional travel charges | Steamers, kettles |
| Cobra (Moffat) | Start Claim | 24m P&L (products from 1 Sep 2024); 12m prior | — | On-site metro; regional $2.13/km round trip | Cooking line |
| Convotherm (Moffat) | Start Claim | 24m P&L (products from 1 Sep 2024); 12m prior | — | On-site metro; regional $2.13/km round trip | Combi ovens |
| Cossiga | Start Claim | 24m P&L | — | On-site via Cossiga AU service partners | Food display cabinets (hot & cold) |
| Crown Industries | Start Claim | CRN 12m; HW/CM/SC 24m; SD2 12m | Registration recommended | End user deals directly with Crown for all warranty; on-site or R2B | Urns, coffee makers, steamers, decanter warmers |
| CyberChill | Start Claim | 24m P&L (metro ≤50 km); 12m merchandisers; cold rooms 12m parts only | Registration required | CyberChill certified techs only; after-hours chargeable; 8:30am–4pm Mon–Fri | Refrigeration, merchandisers, cold rooms |
| Dito Sama (Electrolux Professional) | Start Claim | 24m P&L | — | Via Electrolux Professional AU service network | Food processors, veg prep, mixers |
| Edlund (FSM-PL) | Book a Service | 13m P&L (excl. Crown Punch) | — | On-site ≤50 km; otherwise charges/R2B | Prep tools & equipment |
| Electrolux Professional | Start Claim | 24m P&L (AU online store purchases). Confirm warranty period with your distributor for dealer-purchased units. | — | On-site via Electrolux Professional AU-wide network. Proof of purchase required. Nationwide coverage. | Cooking, refrigeration, dishwashing, laundry |
| EMAINOX (FSM-PL) | Book a Service | 13m P&L | — | On-site ≤50 km; otherwise charges/R2B | Display & service |
| Eswood (Middleby) | Book Warranty Service | 12m P&L | Registration available | On-site; travel charged >100 km from metro/provider (8–4) | Dishwashers |
| EuroChef | Contact Us | 12m standard; 90 days commercial use; some models 24m | — | Service via 13 13 49; regional travel may apply | Cooking equipment, induction |
| Euroquip / Moretti Forni | Find a Dealer | 24m standard; Serie S / Neapolis / Serie T 60m | — | Via authorised Euroquip dealers AU-wide | Conveyor ovens, deck ovens, pizza ovens |
| Exquisite | Contact Us | Varies by model (see pricelist) | — | Email warranty@exquisiteaust.com.au with model, serial, address, fault description | Refrigeration, display |
| FED-X | Start Claim | 12m P&L | — | On-site metro where available; some R2B; regional travel may apply | Bench fridges, uprights, counters, freezers |
| Firex (Middleby) | Book Warranty Service | 12m P&L | Registration available | On-site; travel charged >100 km | Cookers, kettles |
| Frymaster (Comcater) | Start Claim | 12m P&L (frypot mat./welds up to 120m) | — | On-site metro; regional travel charges | Deep fryers |
| FryMax (FED) | Start Claim | 12m P&L | — | On-site metro where available; some R2B | Fryers & filtration |
| Garland (Comcater) | Start Claim | 12m P&L | — | On-site metro; regional travel charges | Ranges, ovens, grills |
| GBG (FSM-PL) | Book a Service | 13m P&L | — | On-site ≤50 km; otherwise charges/R2B | Granita & beverage |
| Giorik (Stoddart) | Start Claim | Combi ovens: 24m P&L (strict conditions). Modular & salamanders: 24m P&L with registration within 90 days. | Registration within 90 days required | Combi conditions: must use Stoddart-recommended chemicals, replace water filters every 6–12m, commit to annual planned maintenance (customer’s cost). | Combi ovens, modular cooking, salamanders |
| Goldstein (Middleby) | Book Warranty Service | 12m P&L (SW400/SW500: 24m with registration) | Registration available | On-site; travel charged >100 km; 2hr travel covered under warranty | Cooking (AU made) |
| Hallde (Roband) | Start Claim | 12m P&L | — | Via Roband AU service network. Service: 1300 365 769. Must have authorisation before repairs. | Food processors, veg prep |
| Hatco (FSM-PL) | Book a Service | R2B for GR-FFB, GMFFL, TPT-230-4-10, RCTHW-1E; others typically 13m P&L | — | R2B for listed models | Warmers & heat lamps |
| Henkelman (Sous Vide Australia) | Contact Sous Vide AU | 36m (3yr). Wear parts excluded (oil, gaskets, sealing wire, lid seal, tape). | — | Via Sous Vide Australia. Parts dispatched from Netherlands within 24hrs. Available for 10yr after production ceases. | Vacuum packing machines |
| Henny Penny | Start Claim | AU: 24m parts / 12m labour. Frypot warranty up to 84m (36m P&L + credit thereafter). Registration within 10 days of install. | Registration required | On-site via AU distributor; professional startup service included and required to validate warranty. Baskets, lamps, fuses excluded. | Pressure fryers, open fryers, holding cabinets, combi ovens |
| Hobart (AU) | Start Claim | 12m P&L standard; some models 24m | — | On-site via Hobart Service; after-hours 1800 462 278 (call-out fee applies even under warranty) | Dishwashers & prep |
| Hoshizaki / Lancer | Start Claim | ICE KM/KMD/IM: 36m P&L + 60m evap P&L + 60m parts compressor; DB Dispenser: 24m P&L; FM/DCM: 24m P&L + 60m parts compressor; Refrigeration: 24m P&L; Sushi 12m P&L; Ice Bins 12m | +6m ice / +12m fridge-freezer with 30-day registration | On-site; travel >50km chargeable; 8am–4:30pm Mon–Fri | Ice makers, refrigeration, sushi cabinets, dispensers |
| Austral by Hussmann | Start Claim | 24m P&L from date of dispatch | — | Labour warranty metro only (50km radius from major city centre). Regular time hours only. Email warranty.aus@hussmann.com with serial + fault. | Glass door display chillers |
| Hussmann (Display Refrigeration) | Start Claim | 24m P&L from date of dispatch | — | Labour warranty metro only (50km radius from major city centre). Regular time hours only. Travel, diagnostic charges, filters/gaskets/lamps/fuses excluded. | Open deck display, merchandisers |
| Panasonic (Underbench & Upright Refrigeration) | Start Claim (via Hussmann) | 24m P&L from date of dispatch | — | Warranty service via Hussmann AU. Labour metro only (50km from major city centre). | Underbench chillers/freezers, upright chillers/freezers, glass door fridges |
| ICARUS by ZESTI (FSM-PL) | Book a Service | 13m P&L | — | On-site ≤50 km; otherwise charges/R2B | Electric chargrills & ovens |
| ICE — Adler / Anvil | Start Claim | 12m P&L; +1m bonus with registration within 4 weeks | Registration recommended | On-site metro; regional via ICE network | Dishwashers, cooking, refrigeration |
| IMC (FSM-PL) | Book a Service | 13m P&L | — | On-site ≤50 km; otherwise charges/R2B | Waste & prep |
| Induc (Middleby) | Book Warranty Service | 12m P&L | Registration available | On-site; travel charged >100 km | Induction |
| Invoq (Middleby) | Book Warranty Service | 12m P&L | Registration available | On-site; travel charged >100 km | Hybrid combi ovens |
| IRINOX (via SKOPE) | Start Claim (SKOPE) | 12m standard; 24m with registration within 4 weeks of invoice via SKOPE. Not registered = no warranty. | Registration required within 4 weeks | Via SKOPE AU (1800 121 535). Installation report must be uploaded to Freshcloud within 5 days for 24m extension. | Blast chillers, shock freezers, holding cabinets |
| JACKSTACK (FSM-PL) | Book a Service | 13m P&L | — | On-site ≤50 km; otherwise charges/R2B | Plate/jack stackers |
| JETSTREAM Tapware (FSM-PL) | Book a Service | 5-year On-Site (install reqs apply) | — | On-site ≤50 km; PLVs required where specified | Tapware |
| Coffee Machines & Equipment | Contact Us | 12m parts only — no labour warranty. Applies to all commercial coffee machines and coffee equipment. | — | Contact manufacturer or importer directly for service. We can assist with connecting you to the right service department. | All commercial coffee machines |
| La Marzocco | Start Claim | Commercial: 13m parts-only from date of shipment. Home (Linea Mini): 24m P&L. | Registration within 90 days; annual service by LM-approved tech required | Via La Marzocco AU service network. Must be installed by LM-approved technician. Filtered water meeting LM specs required. Consumables not covered. | Espresso machines |
| Liebherr (Andi-Co) | Contact Us | 36m standard; 60m with registration | Registration for 5yr | Via Andi-Co service network AU-wide | Refrigeration |
| Lincoln (Comcater) | Start Claim | 12m P&L | — | On-site metro; regional travel charges | Impinger ovens |
| MagiKitch’n (Middleby) | Book Warranty Service | 12m P&L | Registration available | On-site; travel charged >100 km | Charbroilers & griddles |
| Manitowoc Ice | Contact Us | Up to 36m P&L | — | Contact us for service referral to correct AU distributor | Ice machines |
| Meiko | Start Claim | 12m standard; 24m with registration (within 90 days); 4yr extended with maintenance ($2K) | Registration within 90 days for 24m | AU-wide; metro 100km P&L; outside metro 2nd yr parts only; 1300 562 500 | Commercial dishwashing |
| MENUMASTER | Start Claim | 12m P&L | — | On-site metro; outside metro often R2B | Commercial microwaves |
| Mercury (Middleby) | Book Warranty Service | 12m P&L | Registration available | On-site; travel charged >100 km | Cooking |
| Effeuno (via Meris) | Contact Meris | 12m standard from date of full payment. | — | Via Meris AU (1800 265 771) | Pizza ovens |
| Flexeserve (via Meris) | Contact Meris | 12m standard from date of full payment. | — | Via Meris AU (1800 265 771) | Heated food display (zone heating) |
| King Edward (via Meris) | Contact Meris | 12m standard from date of full payment. | — | Via Meris AU (1800 265 771) | Potato ovens |
| Nemco (via Meris) | Contact Meris | 12m standard from date of full payment. | — | Via Meris AU (1800 265 771) | Hot dog equipment, food warmers |
| PerfectFry (via Meris) | Contact Meris | 12m standard from date of full payment. | — | Via Meris AU (1800 265 771) | Ventless deep fryers |
| Spidocook (via Meris) | Contact Meris | 12m standard from date of full payment. | — | Via Meris AU (1800 265 771) | Hotplates, crepe skillets, contact grills |
| Tecnodom (via Meris) | Contact Meris | 12m standard from date of full payment. | — | Via Meris AU (1800 265 771) | Upright fridges & freezers, underbench |
| Unis (via Meris) | Contact Meris | 12m standard from date of full payment. | — | Via Meris AU (1800 265 771) | Heated food display cabinets |
| Middleby Marshall (Middleby) | Book Warranty Service | 12m P&L | Registration | On-site; travel charged >100 km; 8–4 only | Conveyor ovens |
| MISA Modular Coolrooms | Brand Page | ~24m (typical, subject to Epta T&Cs) | — | On-site metro via installer; regional travel charges; distance limits from metro apply | Coolrooms & panels |
| Moffat (General) | Start Claim | 24m P&L (products purchased from 1 Sep 2024); 12m prior; spare parts 90 days | — | On-site metro; regional $2.13/km round trip; no registration required | Cooking & bakery ranges |
| Neumaerker (via Meris) | Contact Meris | 12m standard (confirm with Meris) | — | Via Meris AU service (1800 265 771). R2B for countertop items. | Waffle irons, crêpe, jaffle, hot dog |
| Nieco (Middleby) | Book Warranty Service | 12m P&L | Registration available | On-site; travel charged >100 km | Broilers |
| Nu-Vu (Middleby) | Book Warranty Service | 12m P&L | Registration available | On-site; travel charged >100 km | Proofers & ovens |
| Ovention (FSM-PL) | Book a Service | 13m P&L | — | On-site ≤50 km; otherwise charges/R2B | Rapid cook ovens |
| Panasonic Commercial (Microwaves & Rice Cookers) | Product Range | Complex — varies by model. Some commercial microwaves: 3 months only. Select models (NE-C1275, NE-1853, NE-SCV2): up to 24m. Rice cookers: 12m. Always confirm warranty period for the specific model at time of purchase. | — | Contact Hussmann AU for warranty service. Metro on-site where available; outside metro often R2B. | Microwaves, rice cookers |
| Perlick (FSM-PL) | Book a Service | 13m P&L | — | On-site ≤50 km; otherwise charges/R2B | Beverage systems |
| Adventys Pro (via Phoeniks) | Contact Phoeniks | 24m P&L minimum (all Phoeniks-supplied equipment) | — | Via Phoeniks AU dealer network (Melbourne, Sydney, Brisbane showrooms) | Professional induction cooktops |
| Brunner-Anliker (via Phoeniks) | Contact Phoeniks | 24m P&L minimum | — | Via Phoeniks AU dealer network | Automatic vegetable cutting machines |
| Capic (via Phoeniks) | Contact Phoeniks | 24m P&L minimum | — | Via Phoeniks AU dealer network | Tilting mixing kettles |
| Dorégrill (via Phoeniks) | Contact Phoeniks | 24m P&L minimum | — | Via Phoeniks AU dealer network. Rotisseries nationally certified to AU Standards. | Rotisseries, display cooking |
| GIF ActiveVent (via Phoeniks) | Contact Phoeniks | 24m P&L minimum | — | Via Phoeniks AU dealer network | Ventilated kitchen ceilings |
| MKN (via Phoeniks) | Contact Phoeniks | 24m P&L minimum | — | Via Phoeniks AU dealer network | Combi ovens, modular cooking ranges, FlexiChef |
| Salvis (via Phoeniks) | Contact Phoeniks | 24m P&L minimum | — | Via Phoeniks AU dealer network | Commercial cooking equipment, salamanders |
| Tournus (via Phoeniks) | Contact Phoeniks | 24m P&L minimum | — | Via Phoeniks AU dealer network | Storage, transport, shelving, prep |
| Pitco (Middleby) | Book Warranty Service | 12m P&L | Registration available | On-site; travel charged >100 km | Fryers |
| Polar | Contact Us | 12m R2B | — | Via Uropa warranty service (1300 225 960). Credit card details required before service. | Refrigeration |
| Prince Castle (FSM-PL) | Book a Service | 13m P&L | — | On-site ≤50 km; otherwise charges/R2B | Foodservice tools |
| Rational (AU) | Start Claim | 24m P&L (AU) | — | On-site via Rational partners; regional travel charges | Combi & thermal systems |
| Roband (AU) | Start Claim | 12m P&L (AU) | — | Primarily R2B; drop-off at Cromer NSW HQ available; 1300 365 769 | Benchtop & countertop |
| Robot Coupe | Lodge Repair Request | 24m P&L R2B; collection & delivery free AU-wide; credit card pre-auth required. Exclusions: misuse/abuse, blade wear, cosmetic, unauthorised repair | Registration available | R2B; free collection & return AU-wide via Robot Coupe logistics; no loan machines; no extended warranty available | Food prep equipment |
| ROTOR (FSM-PL) | Book a Service | 13m P&L | — | On-site ≤50 km; otherwise charges/R2B | Juicers & blenders |
| Rowlett Rutland (FSM-PL) | Book a Service | 13m P&L | — | On-site ≤50 km; otherwise charges/R2B | Toasters & smalls |
| Sammic (AU) | Start Claim | 12m P&L; 18m with warranty card returned | Registration extends to 18m | On-site (non-carriable) or R2B (carriable); customer bears freight both ways | Food prep, warewash, vac |
| San Jamar (FSM-PL) | Book a Service | 13m P&L | — | On-site ≤50 km; otherwise charges/R2B | Safety & sanitation |
| Scotsman (Moffat) | Start Claim | Up to 36m P&L | — | On-site metro; regional surcharges | Ice machines |
| Simco (Atosa / CookRite) | Start Claim | 24m P&L + 24m parts only (48m total); consumables 12m only | Registration via form with credit card hold | On-site within 50km GPO or 30km from service agent; outside: customer returns at own cost | Cooking, refrigeration |
| Simply Stainless (Stoddart) | Start Claim | Lifetime Quality Guarantee (terms vary by product series) | Registration recommended | Via Stoddart service network. Toll-free: 1300 307 289. | Benches, sinks, shelving |
| Sirman | Contact Us | 12m P&L (confirm with distributor) | — | Via AU distributor; contact us for service referral | Slicers, mixers, vac packers, grinders |
| Skipio | Start Claim | 24m P&L | Serial number lookup (no registration needed) | On-site via Skipio techs (SYD/MEL); third-party techs in other states; out-of-warranty $180+GST call-out | Refrigeration |
| SKOPE — ActiveCore | Start Claim | 60m P&L (registration) | Registration required | On-site; travel >100km or >1.5hr (lesser) chargeable; spare parts 12m replacement only (no labour) | All ActiveCore |
| SKOPE — ProSpec (Freezers) | Start Claim | 36m P&L (registration) | Registration required | On-site; travel >100km or >1.5hr (lesser) chargeable | All freezers |
| SKOPE — ProSpec (Fridges) | Start Claim | 60m P&L (registration) | Registration required | On-site; travel >100km or >1.5hr (lesser) chargeable | All fridges |
| Smeg Professional (AU) | Start Claim | Per Smeg Professional AU standard warranty | — | On-site via authorised AU partners | Dishwashing & cooking |
| Synergy Grill (Stoddart) | Start Claim | 24m P&L from date of installation | Registration recommended | Via Stoddart service network. Toll-free: 1300 307 289. | Chargrills |
| True Refrigeration (Bromic Group) | Start Claim | 60m (5yr) P&L — all products, standard | No registration required | On-site via Bromic AU-wide technician network; after-hours available (customer pays surcharge) | Reach-in fridges, freezers, prep tables |
| TurboAir | Start Claim | 36m P&L | Serial number required (no registration) | On-site within 100km free; outside: travel charges; void if unauthorised repair | Refrigeration |
| Turbochef (Stoddart) | Start Claim | 12m P&L on-site from date of installation | Registration recommended | On-site via Stoddart service network; travel >50km from nearest agent chargeable. Toll-free: 1300 307 289. | Rapid cook / speed ovens |
| Turbofan (Moffat) | Start Claim | 24m P&L | — | On-site metro; regional surcharges | Bakery & convection ovens |
| UNOX — LL4 (LONG.Life4) | Start Claim | Labour to 24m; Parts to 48m | Connected ≤30 days; remote access | On-site via UNOX AU partners; travel >50km outside metro chargeable | CHEFTOP/BAKERTOP MIND.Maps™, BAKERLUX SHOP.Pro™ |
| UNOX — LL5 (LONG.Life5) | Start Claim | Labour to 24m / 12,000h; Parts to 60m / 12,000h | Requires Digital-ID™ Premium + connectivity; register ≤30 days | On-site via UNOX AU partners; travel >50km outside metro chargeable | SPEED-X™, CHEFTOP-X™, BAKERTOP-X™ |
| UNOX — Standard | Start Claim | 12m P&L | Registration recommended | On-site via UNOX AU partners; travel >50km outside metro chargeable | General products |
| Vinotemp (FSM-PL) | Book a Service | 13m P&L | — | On-site ≤50 km; otherwise charges/R2B | Wine refrigeration |
| Vitamix (Commercial) | Start Claim (via SKOPE) | Commercial: 36m motor base / 12m P&L container + parts. Household warranty does NOT apply to commercial use. | — | R2B via SKOPE AU (1800 121 535); proof of purchase required | Commercial blenders |
| VITO (FSM-PL) | Book a Service | 12m P&L, R2B (except Vito X Vacuum Filtration) | — | R2B — customer returns unit to FSM | Oil filtration systems |
| Waldorf (Moffat) — Fryer Tanks | Start Claim | Frypot 120m (materials/welds) | — | On-site metro; regional surcharges | Selected fryers |
| Waring Commercial | Contact Us | 12–24m (model dependent; confirm with distributor) | — | Via AU distributor; contact us for service referral | Blenders, mixers, grills, toasters |
| Washtech (Moffat) | Start Claim | 5-2-2 warranty: cabinet 60m; wash pump 24m; P&L 24m | — | On-site metro 8am–4pm Mon–Fri; regional $2.13/km round trip | Dishwashers |
| Williams Refrigeration | Start Claim | 24m P&L (self-contained); 12m parts only (remote systems) | Registration form required | On-site AU-wide via authorised techs each state; non-warranty confirmation required if no card details | Refrigeration |
| Winterhalter | Start Claim | 24m P&L (Winterhalter & Classeq); spare parts 3m | Serial number verification (no registration needed) | On-site via AU network; travel charges outside metro; $357.50 pre-deposit bond for prepaid customers (refunded if warranty valid); technicians all states | Commercial dishwashing |
| Woodson (Stoddart) | Start Claim | 12m P&L on-site from date of installation | Registration recommended | On-site via Stoddart service network. Toll-free: 1300 307 289. | Benchtop & countertop |
| Yasaki (FED) | Start Claim | 12m P&L | — | On-site metro where available; some R2B | Processors, slicers, deli, vac, ice |
| Yellow Induction (FSM-PL) | Book a Service | R2B (standard) | — | Customer returns unit | Countertop induction |
| Zanussi (Luus) | Start Claim | 12m P&L standard; 24m with registration within 30 days | Registration for 24m | On-site within 50km CBD or 30km from service agent; outside: customer returns or travel fee | Magistar, Rapido, EVO700/900, Modular |
3MONKEEZ
Contact Us- Warranty
- 12m–60m (product dependent); 24m tapware
- Registration
- Registration required — contact us
- Service
- Australia-wide; free replacement part shipping; on-site via arrangement
- Equipment
- Tapware, waste, plumbing
A&D Weighing
Start Claim- Warranty
- 12m–5yr (model dependent)
- Registration
- Registration
- Service
- R2B; return freight at customer cost; warranty return shipping covered
- Equipment
- Commercial scales
ACE Filters
Contact Us- Warranty
- 12m P&L; Miracle powder 36m shelf life
- Registration
- —
- Service
- Australia-wide; on-site where available; R2B option; 24hr response
- Equipment
- Filter machines, powder
Adande / Stoddart
Start Claim- Warranty
- 24m P&L; parts 60m
- Registration
- Registration within 90 days for 60m parts
- Service
- On-site ≤50km from service agent; regional travel at agent’s rates
- Equipment
- Refrigerated drawers
AG Equipment
Start Claim- Warranty
- 12m–24m (model dependent)
- Registration
- Registration required
- Service
- Australia-wide; on-site via technician; no travel charges under warranty
- Equipment
- Cooking, refrigeration
Alto-Shaam
Start Claim- Warranty
- 15m from install (or 15m from ship) P&L; compressor 5yr; Halo Heat elements lifetime
- Registration
- Registration
- Service
- On-site via AU service network
- Equipment
- Combi, cook & hold, heated cabinets
Apuro
Contact Us- Warranty
- 24m P&L
- Registration
- —
- Service
- Via Uropa warranty service (1300 225 960). Credit card details required before any warranty service. On-site or R2B depending on item.
- Equipment
- Benchtop cooking, prep, vac packers
Asahi (FSM-PL)
Book a Service- Warranty
- R2B: 13m parts + 13m labour
- Registration
- —
- Service
- Return to base
- Equipment
- Rice cookers
Atlas (FSM-PL)
Book a Service- Warranty
- 15-year components (rust/corrosion)
- Registration
- —
- Service
- Install/environmental damage excluded
- Equipment
- Shelving components
Australian Bakery & Pizza (ABP Atlas)
Warranty Info- Warranty
- Per ABP Atlas T&Cs
- Registration
- —
- Service
- Via authorised service agents; environmental/transit damage excluded
- Equipment
- Bakery equipment, sheeters, ovens
B+S
Start Claim- Warranty
- Rapid 24m; K+ 18m; Black 24m; Verro 24m (reverts to 12m P&L without activation form)
- Registration
- Registration required
- Service
- On-site AU-wide via agents; travel >100 km chargeable; 8am–4pm AEDST
- Equipment
- Asian cooking, induction, fryers
BakerMAX (FED)
Start Claim- Warranty
- 12m P&L
- Registration
- —
- Service
- On-site metro where available; some R2B
- Equipment
- Bakery line
BenchFoods (Commercial Dehydrators)
Warranty Info- Warranty
- 5 years
- Registration
- —
- Service
- AU-wide; local tech reimbursed if no BenchFoods tech nearby
- Equipment
- Commercial dehydrators
Benchstar (FED)
Start Claim- Warranty
- 12m P&L
- Registration
- —
- Service
- On-site metro where available; some R2B
- Equipment
- Benchtop equipment
Birko / Zip Taps
Book a Service- Warranty
- 12m P&L
- Registration
- Registration recommended
- Service
- On-site; mileage/travel charges may apply; filter cartridge life excluded
- Equipment
- Boiling water units, chilled water systems
Blue Seal (Moffat)
Start Claim- Warranty
- 24m P&L (products from 1 Sep 2024); 12m prior
- Registration
- —
- Service
- On-site metro; regional $2.13/km round trip
- Equipment
- Cooking equipment
Bonn (FSM-PL)
Book a Service- Warranty
- Performance models: 24m parts / 13m labour. Light duty (CM-902T): 13m parts / 13m labour. All R2B except CM-2100G & CM-1401TG (on-site).
- Registration
- —
- Service
- R2B standard; on-site for large units ≤50 km from service agent
- Equipment
- Commercial microwaves
Bromic Heating
Start Claim- Warranty
- Product-line dependent (see bromic.com.au/warranty)
- Registration
- —
- Service
- Via Bromic AU network
- Equipment
- Outdoor heaters, heating panels
Bromic Refrigeration
Start Claim- Warranty
- 5yr (60m) P&L — Extra Care warranty, entire range. Spare parts: 3m (if installed by licensed tech).
- Registration
- No registration required — automatic from purchase date
- Service
- On-site via AU-wide technician network; after-hours available (Bromic covers standard call-out + parts; customer pays after-hours surcharge)
- Equipment
- Refrigeration — full commercial range
Carpigiani (Majors Group / Freezo)
Contact Distributor- Warranty
- 12m from date of delivery
- Registration
- —
- Service
- Gelato & batch freezers via Majors Group. Soft serve machines via Freezo. Contact relevant distributor for service.
- Equipment
- Gelato, batch freezers, soft serve
Cleveland (Comcater)
Start Claim- Warranty
- 12m P&L
- Registration
- —
- Service
- On-site metro; regional travel charges
- Equipment
- Steamers, kettles
Cobra (Moffat)
Start Claim- Warranty
- 24m P&L (products from 1 Sep 2024); 12m prior
- Registration
- —
- Service
- On-site metro; regional $2.13/km round trip
- Equipment
- Cooking line
Convotherm (Moffat)
Start Claim- Warranty
- 24m P&L (products from 1 Sep 2024); 12m prior
- Registration
- —
- Service
- On-site metro; regional $2.13/km round trip
- Equipment
- Combi ovens
Cossiga
Start Claim- Warranty
- 24m P&L
- Registration
- —
- Service
- On-site via Cossiga AU service partners
- Equipment
- Food display cabinets (hot & cold)
Crown Industries
Start Claim- Warranty
- CRN 12m; HW/CM/SC 24m; SD2 12m
- Registration
- Registration recommended
- Service
- End user deals directly with Crown for all warranty; on-site or R2B
- Equipment
- Urns, coffee makers, steamers, decanter warmers
CyberChill
Start Claim- Warranty
- 24m P&L (metro ≤50 km); 12m merchandisers; cold rooms 12m parts only
- Registration
- Registration required
- Service
- CyberChill certified techs only; after-hours chargeable; 8:30am–4pm Mon–Fri
- Equipment
- Refrigeration, merchandisers, cold rooms
Dito Sama (Electrolux Professional)
Start Claim- Warranty
- 24m P&L
- Registration
- —
- Service
- Via Electrolux Professional AU service network
- Equipment
- Food processors, veg prep, mixers
Edlund (FSM-PL)
Book a Service- Warranty
- 13m P&L (excl. Crown Punch)
- Registration
- —
- Service
- On-site ≤50 km; otherwise charges/R2B
- Equipment
- Prep tools & equipment
Electrolux Professional
Start Claim- Warranty
- 24m P&L (AU online store purchases). Confirm warranty period with your distributor for dealer-purchased units.
- Registration
- —
- Service
- On-site via Electrolux Professional AU-wide network. Proof of purchase required. Nationwide coverage.
- Equipment
- Cooking, refrigeration, dishwashing, laundry
EMAINOX (FSM-PL)
Book a Service- Warranty
- 13m P&L
- Registration
- —
- Service
- On-site ≤50 km; otherwise charges/R2B
- Equipment
- Display & service
Eswood (Middleby)
Book Warranty Service- Warranty
- 12m P&L
- Registration
- Registration available
- Service
- On-site; travel charged >100 km from metro/provider (8–4)
- Equipment
- Dishwashers
EuroChef
Contact Us- Warranty
- 12m standard; 90 days commercial use; some models 24m
- Registration
- —
- Service
- Service via 13 13 49; regional travel may apply
- Equipment
- Cooking equipment, induction
Euroquip / Moretti Forni
Find a Dealer- Warranty
- 24m standard; Serie S / Neapolis / Serie T 60m
- Registration
- —
- Service
- Via authorised Euroquip dealers AU-wide
- Equipment
- Conveyor ovens, deck ovens, pizza ovens
Exquisite
Contact Us- Warranty
- Varies by model (see pricelist)
- Registration
- —
- Service
- Email warranty@exquisiteaust.com.au with model, serial, address, fault description
- Equipment
- Refrigeration, display
FED-X
Start Claim- Warranty
- 12m P&L
- Registration
- —
- Service
- On-site metro where available; some R2B; regional travel may apply
- Equipment
- Bench fridges, uprights, counters, freezers
Firex (Middleby)
Book Warranty Service- Warranty
- 12m P&L
- Registration
- Registration available
- Service
- On-site; travel charged >100 km
- Equipment
- Cookers, kettles
Frymaster (Comcater)
Start Claim- Warranty
- 12m P&L (frypot mat./welds up to 120m)
- Registration
- —
- Service
- On-site metro; regional travel charges
- Equipment
- Deep fryers
FryMax (FED)
Start Claim- Warranty
- 12m P&L
- Registration
- —
- Service
- On-site metro where available; some R2B
- Equipment
- Fryers & filtration
Garland (Comcater)
Start Claim- Warranty
- 12m P&L
- Registration
- —
- Service
- On-site metro; regional travel charges
- Equipment
- Ranges, ovens, grills
GBG (FSM-PL)
Book a Service- Warranty
- 13m P&L
- Registration
- —
- Service
- On-site ≤50 km; otherwise charges/R2B
- Equipment
- Granita & beverage
Giorik (Stoddart)
Start Claim- Warranty
- Combi ovens: 24m P&L (strict conditions). Modular & salamanders: 24m P&L with registration within 90 days.
- Registration
- Registration within 90 days required
- Service
- Combi conditions: must use Stoddart-recommended chemicals, replace water filters every 6–12m, commit to annual planned maintenance (customer’s cost).
- Equipment
- Combi ovens, modular cooking, salamanders
Goldstein (Middleby)
Book Warranty Service- Warranty
- 12m P&L (SW400/SW500: 24m with registration)
- Registration
- Registration available
- Service
- On-site; travel charged >100 km; 2hr travel covered under warranty
- Equipment
- Cooking (AU made)
Hallde (Roband)
Start Claim- Warranty
- 12m P&L
- Registration
- —
- Service
- Via Roband AU service network. Service: 1300 365 769. Must have authorisation before repairs.
- Equipment
- Food processors, veg prep
Hatco (FSM-PL)
Book a Service- Warranty
- R2B for GR-FFB, GMFFL, TPT-230-4-10, RCTHW-1E; others typically 13m P&L
- Registration
- —
- Service
- R2B for listed models
- Equipment
- Warmers & heat lamps
Henkelman (Sous Vide Australia)
Contact Sous Vide AU- Warranty
- 36m (3yr). Wear parts excluded (oil, gaskets, sealing wire, lid seal, tape).
- Registration
- —
- Service
- Via Sous Vide Australia. Parts dispatched from Netherlands within 24hrs. Available for 10yr after production ceases.
- Equipment
- Vacuum packing machines
Henny Penny
Start Claim- Warranty
- AU: 24m parts / 12m labour. Frypot warranty up to 84m (36m P&L + credit thereafter). Registration within 10 days of install.
- Registration
- Registration required
- Service
- On-site via AU distributor; professional startup service included and required to validate warranty. Baskets, lamps, fuses excluded.
- Equipment
- Pressure fryers, open fryers, holding cabinets, combi ovens
Hobart (AU)
Start Claim- Warranty
- 12m P&L standard; some models 24m
- Registration
- —
- Service
- On-site via Hobart Service; after-hours 1800 462 278 (call-out fee applies even under warranty)
- Equipment
- Dishwashers & prep
Hoshizaki / Lancer
Start Claim- Warranty
- ICE KM/KMD/IM: 36m P&L + 60m evap P&L + 60m parts compressor; DB Dispenser: 24m P&L; FM/DCM: 24m P&L + 60m parts compressor; Refrigeration: 24m P&L; Sushi 12m P&L; Ice Bins 12m
- Registration
- +6m ice / +12m fridge-freezer with 30-day registration
- Service
- On-site; travel >50km chargeable; 8am–4:30pm Mon–Fri
- Equipment
- Ice makers, refrigeration, sushi cabinets, dispensers
Austral by Hussmann
Start Claim- Warranty
- 24m P&L from date of dispatch
- Registration
- —
- Service
- Labour warranty metro only (50km radius from major city centre). Regular time hours only. Email warranty.aus@hussmann.com with serial + fault.
- Equipment
- Glass door display chillers
Hussmann (Display Refrigeration)
Start Claim- Warranty
- 24m P&L from date of dispatch
- Registration
- —
- Service
- Labour warranty metro only (50km radius from major city centre). Regular time hours only. Travel, diagnostic charges, filters/gaskets/lamps/fuses excluded.
- Equipment
- Open deck display, merchandisers
Panasonic (Underbench & Upright Refrigeration)
Start Claim (via Hussmann)- Warranty
- 24m P&L from date of dispatch
- Registration
- —
- Service
- Warranty service via Hussmann AU. Labour metro only (50km from major city centre).
- Equipment
- Underbench chillers/freezers, upright chillers/freezers, glass door fridges
ICARUS by ZESTI (FSM-PL)
Book a Service- Warranty
- 13m P&L
- Registration
- —
- Service
- On-site ≤50 km; otherwise charges/R2B
- Equipment
- Electric chargrills & ovens
ICE — Adler / Anvil
Start Claim- Warranty
- 12m P&L; +1m bonus with registration within 4 weeks
- Registration
- Registration recommended
- Service
- On-site metro; regional via ICE network
- Equipment
- Dishwashers, cooking, refrigeration
IMC (FSM-PL)
Book a Service- Warranty
- 13m P&L
- Registration
- —
- Service
- On-site ≤50 km; otherwise charges/R2B
- Equipment
- Waste & prep
Induc (Middleby)
Book Warranty Service- Warranty
- 12m P&L
- Registration
- Registration available
- Service
- On-site; travel charged >100 km
- Equipment
- Induction
Invoq (Middleby)
Book Warranty Service- Warranty
- 12m P&L
- Registration
- Registration available
- Service
- On-site; travel charged >100 km
- Equipment
- Hybrid combi ovens
IRINOX (via SKOPE)
Start Claim (SKOPE)- Warranty
- 12m standard; 24m with registration within 4 weeks of invoice via SKOPE. Not registered = no warranty.
- Registration
- Registration required within 4 weeks
- Service
- Via SKOPE AU (1800 121 535). Installation report must be uploaded to Freshcloud within 5 days for 24m extension.
- Equipment
- Blast chillers, shock freezers, holding cabinets
JACKSTACK (FSM-PL)
Book a Service- Warranty
- 13m P&L
- Registration
- —
- Service
- On-site ≤50 km; otherwise charges/R2B
- Equipment
- Plate/jack stackers
JETSTREAM Tapware (FSM-PL)
Book a Service- Warranty
- 5-year On-Site (install reqs apply)
- Registration
- —
- Service
- On-site ≤50 km; PLVs required where specified
- Equipment
- Tapware
Coffee Machines & Equipment
Contact Us- Warranty
- 12m parts only — no labour warranty. Applies to all commercial coffee machines and coffee equipment.
- Registration
- —
- Service
- Contact manufacturer or importer directly for service. We can assist with connecting you to the right service department.
- Equipment
- All commercial coffee machines
La Marzocco
Start Claim- Warranty
- Commercial: 13m parts-only from date of shipment. Home (Linea Mini): 24m P&L.
- Registration
- Registration within 90 days; annual service by LM-approved tech required
- Service
- Via La Marzocco AU service network. Must be installed by LM-approved technician. Filtered water meeting LM specs required. Consumables not covered.
- Equipment
- Espresso machines
Liebherr (Andi-Co)
Contact Us- Warranty
- 36m standard; 60m with registration
- Registration
- Registration for 5yr
- Service
- Via Andi-Co service network AU-wide
- Equipment
- Refrigeration
Lincoln (Comcater)
Start Claim- Warranty
- 12m P&L
- Registration
- —
- Service
- On-site metro; regional travel charges
- Equipment
- Impinger ovens
MagiKitch’n (Middleby)
Book Warranty Service- Warranty
- 12m P&L
- Registration
- Registration available
- Service
- On-site; travel charged >100 km
- Equipment
- Charbroilers & griddles
Manitowoc Ice
Contact Us- Warranty
- Up to 36m P&L
- Registration
- —
- Service
- Contact us for service referral to correct AU distributor
- Equipment
- Ice machines
Meiko
Start Claim- Warranty
- 12m standard; 24m with registration (within 90 days); 4yr extended with maintenance ($2K)
- Registration
- Registration within 90 days for 24m
- Service
- AU-wide; metro 100km P&L; outside metro 2nd yr parts only; 1300 562 500
- Equipment
- Commercial dishwashing
MENUMASTER
Start Claim- Warranty
- 12m P&L
- Registration
- —
- Service
- On-site metro; outside metro often R2B
- Equipment
- Commercial microwaves
Mercury (Middleby)
Book Warranty Service- Warranty
- 12m P&L
- Registration
- Registration available
- Service
- On-site; travel charged >100 km
- Equipment
- Cooking
Effeuno (via Meris)
Contact Meris- Warranty
- 12m standard from date of full payment.
- Registration
- —
- Service
- Via Meris AU (1800 265 771)
- Equipment
- Pizza ovens
Flexeserve (via Meris)
Contact Meris- Warranty
- 12m standard from date of full payment.
- Registration
- —
- Service
- Via Meris AU (1800 265 771)
- Equipment
- Heated food display (zone heating)
King Edward (via Meris)
Contact Meris- Warranty
- 12m standard from date of full payment.
- Registration
- —
- Service
- Via Meris AU (1800 265 771)
- Equipment
- Potato ovens
Nemco (via Meris)
Contact Meris- Warranty
- 12m standard from date of full payment.
- Registration
- —
- Service
- Via Meris AU (1800 265 771)
- Equipment
- Hot dog equipment, food warmers
PerfectFry (via Meris)
Contact Meris- Warranty
- 12m standard from date of full payment.
- Registration
- —
- Service
- Via Meris AU (1800 265 771)
- Equipment
- Ventless deep fryers
Spidocook (via Meris)
Contact Meris- Warranty
- 12m standard from date of full payment.
- Registration
- —
- Service
- Via Meris AU (1800 265 771)
- Equipment
- Hotplates, crepe skillets, contact grills
Tecnodom (via Meris)
Contact Meris- Warranty
- 12m standard from date of full payment.
- Registration
- —
- Service
- Via Meris AU (1800 265 771)
- Equipment
- Upright fridges & freezers, underbench
Unis (via Meris)
Contact Meris- Warranty
- 12m standard from date of full payment.
- Registration
- —
- Service
- Via Meris AU (1800 265 771)
- Equipment
- Heated food display cabinets
Middleby Marshall (Middleby)
Book Warranty Service- Warranty
- 12m P&L
- Registration
- Registration
- Service
- On-site; travel charged >100 km; 8–4 only
- Equipment
- Conveyor ovens
MISA Modular Coolrooms
Brand Page- Warranty
- ~24m (typical, subject to Epta T&Cs)
- Registration
- —
- Service
- On-site metro via installer; regional travel charges; distance limits from metro apply
- Equipment
- Coolrooms & panels
Moffat (General)
Start Claim- Warranty
- 24m P&L (products purchased from 1 Sep 2024); 12m prior; spare parts 90 days
- Registration
- —
- Service
- On-site metro; regional $2.13/km round trip; no registration required
- Equipment
- Cooking & bakery ranges
Neumaerker (via Meris)
Contact Meris- Warranty
- 12m standard (confirm with Meris)
- Registration
- —
- Service
- Via Meris AU service (1800 265 771). R2B for countertop items.
- Equipment
- Waffle irons, crêpe, jaffle, hot dog
Nieco (Middleby)
Book Warranty Service- Warranty
- 12m P&L
- Registration
- Registration available
- Service
- On-site; travel charged >100 km
- Equipment
- Broilers
Nu-Vu (Middleby)
Book Warranty Service- Warranty
- 12m P&L
- Registration
- Registration available
- Service
- On-site; travel charged >100 km
- Equipment
- Proofers & ovens
Ovention (FSM-PL)
Book a Service- Warranty
- 13m P&L
- Registration
- —
- Service
- On-site ≤50 km; otherwise charges/R2B
- Equipment
- Rapid cook ovens
Panasonic Commercial (Microwaves & Rice Cookers)
Product Range- Warranty
- Complex — varies by model. Some commercial microwaves: 3 months only. Select models (NE-C1275, NE-1853, NE-SCV2): up to 24m. Rice cookers: 12m. Always confirm warranty period for the specific model at time of purchase.
- Registration
- —
- Service
- Contact Hussmann AU for warranty service. Metro on-site where available; outside metro often R2B.
- Equipment
- Microwaves, rice cookers
Perlick (FSM-PL)
Book a Service- Warranty
- 13m P&L
- Registration
- —
- Service
- On-site ≤50 km; otherwise charges/R2B
- Equipment
- Beverage systems
Adventys Pro (via Phoeniks)
Contact Phoeniks- Warranty
- 24m P&L minimum (all Phoeniks-supplied equipment)
- Registration
- —
- Service
- Via Phoeniks AU dealer network (Melbourne, Sydney, Brisbane showrooms)
- Equipment
- Professional induction cooktops
Brunner-Anliker (via Phoeniks)
Contact Phoeniks- Warranty
- 24m P&L minimum
- Registration
- —
- Service
- Via Phoeniks AU dealer network
- Equipment
- Automatic vegetable cutting machines
Capic (via Phoeniks)
Contact Phoeniks- Warranty
- 24m P&L minimum
- Registration
- —
- Service
- Via Phoeniks AU dealer network
- Equipment
- Tilting mixing kettles
Dorégrill (via Phoeniks)
Contact Phoeniks- Warranty
- 24m P&L minimum
- Registration
- —
- Service
- Via Phoeniks AU dealer network. Rotisseries nationally certified to AU Standards.
- Equipment
- Rotisseries, display cooking
GIF ActiveVent (via Phoeniks)
Contact Phoeniks- Warranty
- 24m P&L minimum
- Registration
- —
- Service
- Via Phoeniks AU dealer network
- Equipment
- Ventilated kitchen ceilings
MKN (via Phoeniks)
Contact Phoeniks- Warranty
- 24m P&L minimum
- Registration
- —
- Service
- Via Phoeniks AU dealer network
- Equipment
- Combi ovens, modular cooking ranges, FlexiChef
Salvis (via Phoeniks)
Contact Phoeniks- Warranty
- 24m P&L minimum
- Registration
- —
- Service
- Via Phoeniks AU dealer network
- Equipment
- Commercial cooking equipment, salamanders
Tournus (via Phoeniks)
Contact Phoeniks- Warranty
- 24m P&L minimum
- Registration
- —
- Service
- Via Phoeniks AU dealer network
- Equipment
- Storage, transport, shelving, prep
Pitco (Middleby)
Book Warranty Service- Warranty
- 12m P&L
- Registration
- Registration available
- Service
- On-site; travel charged >100 km
- Equipment
- Fryers
Polar
Contact Us- Warranty
- 12m R2B
- Registration
- —
- Service
- Via Uropa warranty service (1300 225 960). Credit card details required before service.
- Equipment
- Refrigeration
Prince Castle (FSM-PL)
Book a Service- Warranty
- 13m P&L
- Registration
- —
- Service
- On-site ≤50 km; otherwise charges/R2B
- Equipment
- Foodservice tools
Rational (AU)
Start Claim- Warranty
- 24m P&L (AU)
- Registration
- —
- Service
- On-site via Rational partners; regional travel charges
- Equipment
- Combi & thermal systems
Roband (AU)
Start Claim- Warranty
- 12m P&L (AU)
- Registration
- —
- Service
- Primarily R2B; drop-off at Cromer NSW HQ available; 1300 365 769
- Equipment
- Benchtop & countertop
Robot Coupe
Lodge Repair Request- Warranty
- 24m P&L R2B; collection & delivery free AU-wide; credit card pre-auth required. Exclusions: misuse/abuse, blade wear, cosmetic, unauthorised repair
- Registration
- Registration available
- Service
- R2B; free collection & return AU-wide via Robot Coupe logistics; no loan machines; no extended warranty available
- Equipment
- Food prep equipment
ROTOR (FSM-PL)
Book a Service- Warranty
- 13m P&L
- Registration
- —
- Service
- On-site ≤50 km; otherwise charges/R2B
- Equipment
- Juicers & blenders
Rowlett Rutland (FSM-PL)
Book a Service- Warranty
- 13m P&L
- Registration
- —
- Service
- On-site ≤50 km; otherwise charges/R2B
- Equipment
- Toasters & smalls
Sammic (AU)
Start Claim- Warranty
- 12m P&L; 18m with warranty card returned
- Registration
- Registration extends to 18m
- Service
- On-site (non-carriable) or R2B (carriable); customer bears freight both ways
- Equipment
- Food prep, warewash, vac
San Jamar (FSM-PL)
Book a Service- Warranty
- 13m P&L
- Registration
- —
- Service
- On-site ≤50 km; otherwise charges/R2B
- Equipment
- Safety & sanitation
Scotsman (Moffat)
Start Claim- Warranty
- Up to 36m P&L
- Registration
- —
- Service
- On-site metro; regional surcharges
- Equipment
- Ice machines
Simco (Atosa / CookRite)
Start Claim- Warranty
- 24m P&L + 24m parts only (48m total); consumables 12m only
- Registration
- Registration via form with credit card hold
- Service
- On-site within 50km GPO or 30km from service agent; outside: customer returns at own cost
- Equipment
- Cooking, refrigeration
Simply Stainless (Stoddart)
Start Claim- Warranty
- Lifetime Quality Guarantee (terms vary by product series)
- Registration
- Registration recommended
- Service
- Via Stoddart service network. Toll-free: 1300 307 289.
- Equipment
- Benches, sinks, shelving
Sirman
Contact Us- Warranty
- 12m P&L (confirm with distributor)
- Registration
- —
- Service
- Via AU distributor; contact us for service referral
- Equipment
- Slicers, mixers, vac packers, grinders
Skipio
Start Claim- Warranty
- 24m P&L
- Registration
- Serial number lookup (no registration needed)
- Service
- On-site via Skipio techs (SYD/MEL); third-party techs in other states; out-of-warranty $180+GST call-out
- Equipment
- Refrigeration
SKOPE — ActiveCore
Start Claim- Warranty
- 60m P&L (registration)
- Registration
- Registration required
- Service
- On-site; travel >100km or >1.5hr (lesser) chargeable; spare parts 12m replacement only (no labour)
- Equipment
- All ActiveCore
SKOPE — ProSpec (Freezers)
Start Claim- Warranty
- 36m P&L (registration)
- Registration
- Registration required
- Service
- On-site; travel >100km or >1.5hr (lesser) chargeable
- Equipment
- All freezers
SKOPE — ProSpec (Fridges)
Start Claim- Warranty
- 60m P&L (registration)
- Registration
- Registration required
- Service
- On-site; travel >100km or >1.5hr (lesser) chargeable
- Equipment
- All fridges
Smeg Professional (AU)
Start Claim- Warranty
- Per Smeg Professional AU standard warranty
- Registration
- —
- Service
- On-site via authorised AU partners
- Equipment
- Dishwashing & cooking
Synergy Grill (Stoddart)
Start Claim- Warranty
- 24m P&L from date of installation
- Registration
- Registration recommended
- Service
- Via Stoddart service network. Toll-free: 1300 307 289.
- Equipment
- Chargrills
True Refrigeration (Bromic Group)
Start Claim- Warranty
- 60m (5yr) P&L — all products, standard
- Registration
- No registration required
- Service
- On-site via Bromic AU-wide technician network; after-hours available (customer pays surcharge)
- Equipment
- Reach-in fridges, freezers, prep tables
TurboAir
Start Claim- Warranty
- 36m P&L
- Registration
- Serial number required (no registration)
- Service
- On-site within 100km free; outside: travel charges; void if unauthorised repair
- Equipment
- Refrigeration
Turbochef (Stoddart)
Start Claim- Warranty
- 12m P&L on-site from date of installation
- Registration
- Registration recommended
- Service
- On-site via Stoddart service network; travel >50km from nearest agent chargeable. Toll-free: 1300 307 289.
- Equipment
- Rapid cook / speed ovens
Turbofan (Moffat)
Start Claim- Warranty
- 24m P&L
- Registration
- —
- Service
- On-site metro; regional surcharges
- Equipment
- Bakery & convection ovens
UNOX — LL4 (LONG.Life4)
Start Claim- Warranty
- Labour to 24m; Parts to 48m
- Registration
- Connected ≤30 days; remote access
- Service
- On-site via UNOX AU partners; travel >50km outside metro chargeable
- Equipment
- CHEFTOP/BAKERTOP MIND.Maps™, BAKERLUX SHOP.Pro™
UNOX — LL5 (LONG.Life5)
Start Claim- Warranty
- Labour to 24m / 12,000h; Parts to 60m / 12,000h
- Registration
- Requires Digital-ID™ Premium + connectivity; register ≤30 days
- Service
- On-site via UNOX AU partners; travel >50km outside metro chargeable
- Equipment
- SPEED-X™, CHEFTOP-X™, BAKERTOP-X™
UNOX — Standard
Start Claim- Warranty
- 12m P&L
- Registration
- Registration recommended
- Service
- On-site via UNOX AU partners; travel >50km outside metro chargeable
- Equipment
- General products
Vinotemp (FSM-PL)
Book a Service- Warranty
- 13m P&L
- Registration
- —
- Service
- On-site ≤50 km; otherwise charges/R2B
- Equipment
- Wine refrigeration
Vitamix (Commercial)
Start Claim (via SKOPE)- Warranty
- Commercial: 36m motor base / 12m P&L container + parts. Household warranty does NOT apply to commercial use.
- Registration
- —
- Service
- R2B via SKOPE AU (1800 121 535); proof of purchase required
- Equipment
- Commercial blenders
VITO (FSM-PL)
Book a Service- Warranty
- 12m P&L, R2B (except Vito X Vacuum Filtration)
- Registration
- —
- Service
- R2B — customer returns unit to FSM
- Equipment
- Oil filtration systems
Waldorf (Moffat) — Fryer Tanks
Start Claim- Warranty
- Frypot 120m (materials/welds)
- Registration
- —
- Service
- On-site metro; regional surcharges
- Equipment
- Selected fryers
Waring Commercial
Contact Us- Warranty
- 12–24m (model dependent; confirm with distributor)
- Registration
- —
- Service
- Via AU distributor; contact us for service referral
- Equipment
- Blenders, mixers, grills, toasters
Washtech (Moffat)
Start Claim- Warranty
- 5-2-2 warranty: cabinet 60m; wash pump 24m; P&L 24m
- Registration
- —
- Service
- On-site metro 8am–4pm Mon–Fri; regional $2.13/km round trip
- Equipment
- Dishwashers
Williams Refrigeration
Start Claim- Warranty
- 24m P&L (self-contained); 12m parts only (remote systems)
- Registration
- Registration form required
- Service
- On-site AU-wide via authorised techs each state; non-warranty confirmation required if no card details
- Equipment
- Refrigeration
Winterhalter
Start Claim- Warranty
- 24m P&L (Winterhalter & Classeq); spare parts 3m
- Registration
- Serial number verification (no registration needed)
- Service
- On-site via AU network; travel charges outside metro; $357.50 pre-deposit bond for prepaid customers (refunded if warranty valid); technicians all states
- Equipment
- Commercial dishwashing
Woodson (Stoddart)
Start Claim- Warranty
- 12m P&L on-site from date of installation
- Registration
- Registration recommended
- Service
- On-site via Stoddart service network. Toll-free: 1300 307 289.
- Equipment
- Benchtop & countertop
Yasaki (FED)
Start Claim- Warranty
- 12m P&L
- Registration
- —
- Service
- On-site metro where available; some R2B
- Equipment
- Processors, slicers, deli, vac, ice
Yellow Induction (FSM-PL)
Book a Service- Warranty
- R2B (standard)
- Registration
- —
- Service
- Customer returns unit
- Equipment
- Countertop induction
Zanussi (Luus)
Start Claim- Warranty
- 12m P&L standard; 24m with registration within 30 days
- Registration
- Registration for 24m
- Service
- On-site within 50km CBD or 30km from service agent; outside: customer returns or travel fee
- Equipment
- Magistar, Rapido, EVO700/900, Modular
Brand not listed? Get in touch — our team will connect you with the right manufacturer or importer service department. We work with 160+ suppliers across Australia.
Important: “On-site” generally means metropolitan areas during business hours. Most brands apply regional travel charges outside metro or beyond a set distance. “R2B” means Return-to-Base — the customer is responsible for shipping the unit to the service agent. Consumables and wear parts (globes, seals, blades, filters) are typically excluded from warranty.