Privacy & Security Policy

Supplier: Keenan Group Pty Ltd (ABN 33 669 144 629) trading as Chefs Depot ("we", "us", "our"). Registered office: 14-16 East Court, Lilydale 3140.

1. Scope & who we are

This policy explains how we handle personal information when you browse our website, place an order, contact support, interact with our sales team, visit our showroom, or use related services (together, the "Services").

2. What we collect

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where we intentionally offer goods or services to individuals in the EU/UK, we also outline additional disclosures for the GDPR/UK GDPR.

3. Sensitive information

We do not seek sensitive information. Please do not provide health, union, or similar sensitive data. If such data is essential (e.g., for site safety), we will seek your consent or rely on a permitted exception.

4. Lawful basis & APPs

Under the APPs we collect, use and disclose personal information only for purposes that are reasonably necessary for our functions or activities, or as otherwise permitted by law.

5. Cookies & tracking

We use first-party and third-party cookies to remember your preferences, secure your session, measure usage, and personalise content. You can manage cookies via your browser settings.

Marketing source. When you visit our website we record how you arrived — for example the ad, email, search engine or website that linked to us, and the page you landed on — and link it to any enquiry, quote or order you make, so we can measure which of our marketing works. We may also ask how you heard about us; answering is always optional. We use a first-party cookie for this that lasts up to 13 months and never holds your name, email address or phone number.

Your choice. You can accept or decline this cookie when our website asks, and a Global Privacy Control signal from your browser counts as declining. If you decline, we keep only that one visit's details with the enquiry or order it leads to, and we keep no history of your visits. This choice covers our own marketing-source cookie; other cookies are managed through your browser settings as described above.

Phone calls. Calls to our team may be recorded for training and quality purposes, and a call to a phone number shown on our website or in our advertising may be linked to the marketing that led to it.

6. Sharing & international transfers

We may share data with payment processors, freight carriers, finance partners and IT service providers as necessary to deliver the Services. International transfers (e.g. analytics, cloud hosting) are governed by appropriate safeguards.

7. Security

We use industry-standard administrative, physical and technical safeguards to protect your information against unauthorised access, alteration, disclosure or destruction.

8. Retention

We retain personal information for as long as needed to fulfil the purposes outlined in this policy and to comply with our legal obligations.

9. Your rights

You may request access to, correction of, or deletion of your personal information. Contact our privacy team using the details above.

10. Marketing choices

You can opt out of marketing communications at any time using the unsubscribe link in each email or by contacting us directly.