Privacy & Security Policy

Supplier: Keenan Group Pty Ltd (ABN 33 669 144 629) trading as Chef's Depot ("we", "us", "our"). Registered office: 14-16 East Court, Lilydale 3140.

1. Scope & who we are

This policy explains how we handle personal information when you browse our website, place an order, contact support, interact with our sales team, visit our showroom, or use related services (together, the "Services").

2. What we collect

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where we intentionally offer goods or services to individuals in the EU/UK, we also outline additional disclosures for the GDPR/UK GDPR.

3. Sensitive information

We do not seek sensitive information. Please do not provide health, union, or similar sensitive data. If such data is essential (e.g., for site safety), we will seek your consent or rely on a permitted exception.

4. Lawful basis & APPs

Under the APPs we collect, use and disclose personal information only for purposes that are reasonably necessary for our functions or activities, or as otherwise permitted by law.

5. Cookies & tracking

We use first-party and third-party cookies to remember your preferences, secure your session, measure usage, and personalise content. You can manage cookies via your browser settings.

6. Sharing & international transfers

We may share data with payment processors, freight carriers, finance partners and IT service providers as necessary to deliver the Services. International transfers (e.g. analytics, cloud hosting) are governed by appropriate safeguards.

7. Security

We use industry-standard administrative, physical and technical safeguards to protect your information against unauthorised access, alteration, disclosure or destruction.

8. Retention

We retain personal information for as long as needed to fulfil the purposes outlined in this policy and to comply with our legal obligations.

9. Your rights

You may request access to, correction of, or deletion of your personal information. Contact our privacy team using the details above.

10. Marketing choices

You can opt out of marketing communications at any time using the unsubscribe link in each email or by contacting us directly.